Frequently Asked Questions
Everything you need to know about your ICEGIANT experience.
What materials are used in ICEGIANT jewelry?
We use premium materials including 14K/18K gold plating over surgical-grade stainless steel or brass, and hand-set 5A Cubic Zirconia stones for maximum brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original, unworn condition for a full refund or exchange.
Will the jewelry turn my skin green?
No. Our products are finished with advanced PVD plating technology and are lead and nickel-free, ensuring they are safe for sensitive skin and resistant to tarnishing.
How should I care for my ICEGIANT pieces?
To maintain shine, avoid contact with harsh chemicals, perfumes, and water. Wipe your jewelry with a soft microfiber cloth after wearing and store it in the provided pouch.
Do you offer a warranty on your products?
Yes, every ICEGIANT piece comes with a 1-year limited warranty covering manufacturing defects and plating issues under normal wear conditions.